Business As Usual (BAU) Technician Services
ACS’ expert BAU capabilities help our clients provide reliable telephone and high-speed Internet service to millions of satisfied subscribers.
- Complete trouble tickets
Examples of trouble tickets:
- NDT (no dial tone)
- Internet service disruption or signal issues
- Repairing circuits
- Complete service orders
Including moves, adds, and changes of various internet and telephone services such as:
- POTS and internet
- Modems (VDSL, ADSL, & Bundled)
- WiFi/Wireless modem and router installation and Configuration
- Manage field services from the central office to the customer
- Provide experienced repair service of older systems, like Telstrat T1s and DMS10, as well as modern technology installation and repair
- Install, test, and troubleshoot telecommunication equipment
- Provide technical support and education for customers
- Terminate and test cables
- Install and replace Cat 5, 6, Coax, and/or Fiber Optic Cable Wiring -Shielded/Unshielded, Twisted Pair, Voice/Data
- Install VoIP Phone System (Avaya, Nortel, etc.)
